International Shipping

  • Do you ship to my country?
  • We ship to the 50 United States, Puerto Rico, and Canada at this time.
    For orders shipping outside the 48 Contiguous United States, please contact us for a shipping quote. You may also place your order on-line and we will contact you with the best rate available.

    For shipments outside North America:
    We will be happy to work with other international customers on a case-by-case basis.
  • What are my payment choices?
  • We currently offer the following payment options:
    • Visa (Debit & Credit)
    • Mastercard (Debit & Credit)
    • American Express
    • Discover
    • PayPal
    • Amazon Pay
    NOTE: We offer Will Call pick up for customers local to our Illinois location. We can accept check or cash, but please call ahead to confirm this option is available.
  • When will my order ship and what are my shipping charges?
  • We do our best to ship your parts orders within 24-48 hours of placement for in-stock items. If for any reason your order encounters delays, we will notify you promptly by email with the cause and expected delay time. For system orders, we are doing our best to get them shipped in 1 to 2 weeks. If you have a special need, please call to expedite shipment.

    Finding out the status of your order is easy!
    • Just click the "My Account" link at the top right hand side of our site to check your order's status.
    • Call us at 888-426-5001 anytime and we will be happy to check your order for you!
    We do our best to keep our shipping rate low and competitive. Below are our flat-rate shipping programs, and policies for our international and non-contiguous US customers.

    For our customers within the 48 Continental States:
    • Order Value $0.01-$74.99 = $14.95 Flat Rate Shipping
    • Order Value $75.00 or Higher = FREE Shipping!
    For our customers in Alaska, Hawaii or Puerto Rico:

    We will need to give you a separate quotation for the best price and carrier for your shipping destination. When using our on-line order check-out, please choose the "Add Quoted Shipping (AK, HI, PR, Canada" shipping option. You will notice that the current charge for shipping will be "$0.00". We will contact you shortly after placement of your order with the shipping quotation, and will ship your order ONLY UPON YOUR CONSENT.

    For our customers in Canada:

    We will need to give you a separate quotation for the best price and carrier for your shipping destination. When using our on-line order check-out, please choose the "Add Quoted Shipping (AK, HI, PR, Canada" shipping option. You will notice that the current charge for shipping will be "$0.00". We will contact you shortly after placement of your order with the shipping quotation, and will ship your order ONLY UPON YOUR CONSENT.

    Also, shipments to Canada will be charged a "Customs Clearance Fee" which is charged by the carrier's customs broker. The shipment may also be held for applicable VAT charges, such as GST and PST. These costs are payable by the recipient on-site.
  • What is the return policy?
  • It is our goal that you will be completely satisfied with your purchase from QualityWaterForLess.com. If for whatever reason you find that your item does not perform to your satisfaction, you may return it to us for a refund.

    Return Policy:

    All returns must be accompanied with a return authorization number, and must be sent back to the return address that we will give you. This number and address is only obtained by contacting us. Any returns received without a proper return authorization number or address shall be refused.

    NOTE: You may also wish to insure your return as we cannot be responsible for lost or misdirected items shipped back to us!

    30 Day Money-Back Guarantee:

    Unused and unopened resalable items, (such as replacement filters, parts, etc.), have a full 30 day, 100% satisfaction guarantee. Simply send the item(s) back in the original packaging for a full refund of the purchase price less a 20% restocking fee. This means that you will be refunded 80% of your original order price of the item(s) you are returning, assuming they are in the original packaging and in working condition. Cost of shipping the item to the purchaser is non-refundable. Reverse Osmosis membranes are non-returnable as they have a limited shelf life. Commercial systems and other special order items are non-returnable as they are custom built to your specifications. Once a deposit has been received for a special order item QualityWaterForLess.com may deem the order non-returnable at its' discretion.

    You are also responsible for the shipping cost to return the item(s) to QualityWaterForLess.com For your protection, you may want to insure the return shipment as you are responsible for damage that may occur during shipment of the products being returned.

    Your refund will be processed and returned to you using the same purchase method used to acquire the item(s).

    Please see our Terms & Conditions for complete details regarding our return policy.